The relationship between you and your customers is centered on trust. Protecting their personal identifiable information (PII) is crucial to maintaining their ongoing loyalty. So is acting efficiently and quickly with any potential fraudulent situations that may arise.
Relying on inefficient spreadsheets to manage your incidents leads to time-consuming and disorganized investigations that are frustrating for customers. It’s not the first time we have seen Microsoft Excel used to manage incidents, so don’t think you are the only institution using MS Excel to manage incidents. However, investigators need a better alternative to basic Excel spreadsheets. Excel is only good if you have access to the Excel worksheets. The investigators need a simple way to organize, access and connect each piece of critical information, including information across business applications – anywhere, any time, any place.
That’s where case management comes into play.
How IDT case management solutions streamline fraud investigation, fraud management & bank risk management
Case management solutions from IDT and Hyland allow investigators to easily log, access and interact with the critical data involved in a fraud investigation. Leveraging an ECM case management solution for fraud investigations gives employees a 360-degree view of all case-related information – including data records, documents, forms and history.
The right case management solution allows financial institutions of all kinds and investigators to:
- Simplify the entry, organization and reporting of information surrounding a fraudulent case file
- Provide instant and simultaneous access to case files for multiple users
- Streamline investigations with easy access to information from disparate systems with advanced search capabilities
With case management solutions from IDT, you provide your customers with peace of mind – and quick resolution should theft occur.
Contact our team to learn more about our case management solutions. We’re proud to partner with clients across the country.